Shipping policy
If you need to make a return, see our return policy
We currently offer complimentary standard shipping on all U.S. orders over $100. For orders under this threshold, standard shipping rates will apply.
International shipping is available to Canada and select regions in South America, with rates calculated at checkout based on carrier pricing.
We are actively working to expand our international shipping capabilities and will provide updates as new regions become available.
Delivery Time Formula:
Total Delivery Time = Handling Time + Transit Time
Handling Time: 3–5 business days (Monday to Friday).
All products go through a production process before shipping, contributing to the handling time.
Order Cut-Off Time: Orders placed before 07:00 pm (GMT-05:00) Eastern Standard Time (New York) will begin processing the same business day. Orders placed after this time or on weekends/public holidays will be processed the next business day.
Shipping Methods, Costs, and Transit Times:
| Shipping Name | Transit Time | Shipping Charge |
| Standard | 2-3 Business Days | Free |
Tracking Information:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this to follow your parcel's progress on our Track Your Order page or directly through the courier’s website.
Change of Address:
If you need to update your shipping address, please contact us at info@bbboutiqueandcompany.com or call us at (888) 533-8506 within 24 hours of placing your order. Please note, that we cannot change the shipping address once your order is in transit.
Customer Support:
We’re here to assist you! Reach out to us during the following hours:
Operating Hours: Monday to Friday: 09:00 AM – 05:00 PM (GMT-05:00) EST (New York)
Contact Us:
Address: 600 W Peachtree St. NW 1700-100, Atlanta, Georgia 30308, United States (Warehouse Only)
Phone: (888) 533-8506
Available Monday to Friday: 09:00 AM – 05:00 PM (GMT-05:00) EST (New York)
Email: For any questions or inquiries, email us at info@bbboutiqueandcompany.com. We strive to respond to emails within 24 hours during business days.
Notes:
Delivery times may vary due to external factors such as public holidays, weather conditions, or courier delays.
